Shipping policy

How long does it take to process an order?

Each order has a different processing time. When an order is not a pre-order it will be shipped out as soon as possible however we do get back logged on orders quite often due to high demand. On average for a UK order you can expect to wait a week for your order to be handed over to our courier, however we will create your label as soon as we possibly can. For international order processing time can carry from 3 days to 2 weeks.

How long does shipping take for a UK order?

Once the order is handed over to our courier, you can expect your order to be delivered in 2-4 days.

How long does shipping take for an international order?

Once shipped your order can take between 5 to 14 days depending on your location.

All parties that order international deliveries are liable for their own import/customs taxes.

 

How much is shipping?

Shipping varies from product to product and will be calculated at checkout.

Do you order tracking?

Yes. All orders come with a tracking number. As soon as a label is created you will get a tracking number sent to your registered email. Sometimes this can go into your junk email. If that's the case please move to from junk to your inbox so future updates go straight to your inbox.

What's the returns policy?

The returns policy can be found on our refund policy page.

If there's a problem with my order, what can I do?

If there's a problem with your order please reach out to our customer service team, admin@shinken.store.